We are proud to announce that MCS is now a PAETEC Partner. This means that we can now offer more services to more clients. PAETEC’s core offerings portfolio spans data, voice, and Internet communications services. PAETEC owns 19,685 fiber route miles and serves 83 of the top 100 metropolitan areas. As a competitive carrier, they are able to price better than the competition with the same or better service level.
Some of the products we are able to provide through PAETEC as an authorized agent:
- MPLS VPN
- Dedicated Internet Access (T1, DS-3, Ethernet)
- Private Lines
- Fixed Wireless
- Network Security
- Voice Services (Local, Long Distance, Toll-Free, Direct Trunk Overflow, Managed Fraud Protection, Dynamic IP VoIP, Hosted IP Telephony)
- Conferencing (Audio and Web)
- Network Diversity Engineering
When you call PAETEC Customer Care, you will speak directly to their representatives – not to automated prompts or recordings. Highly trained professionals provide exceptional customer support and deliver one of the highest levels of first-call resolution in the industry.
PAETEC’s knowledgeable representatives:
- Strive to answer your calls within 20 seconds
- Aim to resolve your issues in a single call
- Answer billing inquiries, perform invoice reviews, and process service order requests
PAETEC allows MCS to branch out to serve clients outside of Central Illinois. This partnership will further help MCS to be a complete IT solution provider to our clients.